VIC FIRTH DRUMSTICKS AND MALLETS WARRANTY
Drumsticks and mallets are not covered under warranty. However, we stand behind all our products and if you feel you have received a defective drumstick, please contact us at (800) 229-8672 or email us here.
VIC FIRTH ACCESSORIES WARRANTY
Due to the wide range of usage, Vic Firth accessories vary in warranty coverage. Click here to view our accessories and warranty details.
REQUESTING A RETURN
Please call Vic Firth Customer Service at 781-871-2200 for a return authorization number (RA #), or you can request a RA# here online. Once you have your RA#, please return the cymbal to:
Avedis Zildjian Company
22 Longwater Drive
Norwell, MA 02061
R/A No. __________
PREPARING A RETURN
Please enclose a copy of your original purchase receipt with your purchase, as this is vital in determining the warranty period. Stores normally keep these on file if you need to obtain one. For online orders, a printout including date of purchase and the item will suffice. Please package your damaged or defective purchase in a clean box from your local Post Office or UPS Store.
Note: Customers outside of the United States must return cymbals directly to the dealer/store that they purchased them from. The store will, in turn, contact its distributor for replacement.
Note: For Customers inside of the European Union seeking more information, please refer to the Guarantees & Returns section of the Europa.eu website.